Back in March, I sent NYRA a large check (I don’t have the exact amount available right now) for my track seats. Considering it’s the digital age, they have a rather archaic system for allotting seats. To get seats you send in a slip of paper (This year it had to be postmarked by March 21) with your wish list of seats, and many months later (basically in this case about 2 weeks before track season) you get a package of tickets. If you check a certain box on the request form and your requested seats aren’t available, NYRA gives you the “best seats available”, so if you ask for Clubhouse seats but they don’t have them, they’ll give you Grandstand seats instead and eventually refund you the difference in price. They will also eventually refund you for any tickets they can’t sell you. Case in point: I asked for Travers Day tickets, but I apparently didn’t make the cut (maybe they read this blog) so they owe me a full refund for that request as well.
I mentioned that they will “eventually” refund the money they owe, but even though they cashed my check in March, they still haven’t given me any money back. By the way, the amount I am owed is $480.00 – not a small chunk of change. So they have had my money for 4+ months, and they still have it. I called NYRA to inquire about my refund, and when I finally got someone who could give me an answer, the only thing I was told was that “it was sent over to accounting for processing and we think we’ll get the checks out in a couple of weeks.”
Before I even address the fact that they will have held my money for four and a half months, I have to say I am skeptical that they will get me my check anytime soon. I mentioned that NYRA uses an archaic system, but it is quite lucrative for them considering all the interest they must be earning. I am having fun at the track, but is it too much to ask to get my refund in a timely manner?