Update on NYRA refund

In a previous post I wrote how NYRA has held my money for almost 5 months now and hasn't refunded it yet for my advance purchase of Saratoga seats.  The Times Union Saratoga Seen blog also posted on my situation, and suggested that I contact their consumer advocacy reporter.   NYRA did contact me via email after the T-U posted that link to my entry and offered to expedite the refund for me. I responded back and expressed appreciation for their contact but declined to be the only one with an expedited reimbursement.  They originally told me on the phone that it would be a couple of weeks so as long as NYRA holds to that I should be fine with getting my refund with everyone else.  My point was that nobody should have to wait this long for a refund and that NYRA should change the process to make it more timely.  Thanks to Saratoga Seen for helping me out. 

Comments

[spiritoflife]

I had a different problem with NYRA. I purchased and picked up tickets for luncheon at one of the on track restaurants. Two days later I received additional tickets for the same luncheon. A double order. I returned the tickets today and never received a 'Thank you' for returning the dup tickets - only a promise that my CC will not be billed again. We will be checking the CC statement very carefully.