The Route 471 CDTA bus, going from Union Avenue to the train station, will end service for the season on Saturday September 26th, presumably resuming service next spring. It wasn't easy getting (essentially prying) information out of CDTA on this - what should have been a simple process was anything but.
First of all, 471 bus service was supposed to end on Labor Day, but that following week I saw that bus was still running so I called CDTA hoping they would tell me it was now a year round bus. I am a fan of bus service and the 471 bus goes by my house right over to the Saratoga branch of the YMCA so it was convenient for me. The bus is also a good way to avoid pollution, congestion, and wasting our limited supply of fossil fuels, so I want to take the bus when I can. So I asked the person who answered about the bus and she told me it ended on Labor Day, when I told her it was still running, she apparently checked her computer and realized that yes indeed, it was still running. She then took my phone number and told me she would call me back with the answer.
Well, she never called back, so I called again the next day and nobody answered the phone. I was shocked at this but tried again and still no answer. Ohhhhhhkay. I called another day and got a different person. This person told me that, rather than a Labor Day conclusion to the service period, the service would "likely" end when the drivers changed that bid period - the period when they can bid for certain, and presumably more desirable, bus routes. I guess that makes sense from an operational standpoint, but nonetheless CDTA never announced any of this, despite previously announcing a Labor Day ending. A CDTA driver told me he also thought it would end upon the new bid period, but he wasn't sure either.
I would go on about CDTA's lack of professionalism, communications, and efficiency, and I've commented before on my disappointment with that authority, but the experience did improve from there. I was frustrated at the lack of community outreach and concrete answers, so I called again today but asked to speak to someone at the executive level. I was transferred to a voice mail and left a brief message with my phone number. A short while later, I received a call from Carm Basile, the interim Executive Director of the CDTA, and he was a breath of fresh air. When I explained my story, he seemed a bit shocked and embarrassed, apologized, and stated that these are things CDTA can not do and I had every right to be dissatisfied. He pledged to improve the communications, then he said he'd call me back with the correct answer. He called me back shortly and advised me that yes, the Route 471 Bus will end next Saturday and he would post that on the CDTA web site. We had an interesting discussion about bus service, and I wished him well in obtaining the position permanently. This guy gets it, at least from a customer service standpoint, so I hope he is appointed to the Executive Director's job permanently. He has some work ahead of him, because the organization seems a bit ass backwards, at least when it comes to communications. Here's hoping we have continued and even expanded bus service here in Saratoga Springs.
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